Shipping Information

We know you’re excited to receive your order! Here’s everything you need to know about our production and shipping timeframes.

Custom & Personalised Orders

Our custom branded mints and personalised products are made especially for you, so please allow time for production. Production lead times are generally a minimum of 1–2 weeks and may vary depending on the product, quantity, customisation and current order volumes. Production time begins once we have received all required information and your artwork/design has been approved.

Shipping time is additional to the production lead time.

Need Your Order by a Specific Date?

Planning for an event, business launch, settlement, expo or special occasion? Please enquire with us before ordering if you need your products by a particular date. We’ll let you know our current lead times and whether we can accommodate your timeframe. We always recommend ordering as early as possible for time-sensitive orders.

Shipping Costs

Shipping costs are calculated at checkout or provided with your quote, depending on the product and order size.

Larger or bulk orders may require a customised shipping quote.

Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched. Please allow time for tracking information to update after your parcel has been collected by the delivery provider.

Delivery Timeframes

Delivery times will vary depending on your location and the shipping provider. Any delivery dates or timeframes provided are estimates only. Once your order has been dispatched, courier or postal delays may occur that are outside of our control. For this reason, we recommend allowing extra time if your order is required for an event or specific date.

Delivery Details

Please double-check your delivery address when placing your order. Customers are responsible for ensuring their shipping details are complete and correct. Additional shipping charges may apply if an order needs to be redirected or resent due to incorrect information being provided.

Delayed or Damaged Order?

If your order is significantly delayed, arrives damaged or you have any concerns about your delivery, please get in touch with us and include your order number. For damaged deliveries, please also send through clear photos of the products and packaging so we can assist you as quickly as possible.

Questions about shipping or lead times? Please enquire with us before ordering — we’re always happy to help.

Shipping, Returns & Refunds Policy

We take care in preparing, personalising and packing every order. Please read our shipping, returns and refund information before placing your order.

Shipping & Delivery

Processing & Lead Times

Processing and production times vary depending on the product, quantity and level of customisation required. For custom or personalised products, including our custom branded mints, lead times can be a minimum of 1–2 weeks from production commencement, and may be longer during busy periods or for larger orders. Production will commence once all required artwork, order information and approvals have been received. If you require your order by a specific date, please enquire with us before placing your order so we can confirm current production lead times and whether your required timeframe can be accommodated. Please note that production and delivery timeframes are estimates only and shipping time is additional to the production lead time.

Custom Orders & Artwork Approval

For personalised products, including our custom branded mints, customers are responsible for checking all artwork and order details before providing final approval.

Please carefully check:

• Logos and artwork

• Spelling and wording

• Colours

• Quantities

• Product selections

• Delivery details

Once artwork has been approved and production has commenced, changes may not be possible.

Please note that colours displayed digitally may vary slightly from the finished printed product due to differences in screens, printing processes and materials.

Shipping

Shipping costs will be displayed at checkout or provided as part of your custom order quotation.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Delivery timeframes are estimates and may vary depending on your location, courier or postal service, peak periods and circumstances outside our control.

We cannot guarantee an exact delivery date once an order has been handed over to the delivery provider.

Incorrect Delivery Details

Customers are responsible for providing complete and accurate delivery information.

If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply to have the order resent.

Please contact us as soon as possible if you notice an error in your delivery details. We will do our best to update the information if your order has not yet been dispatched.

Lost, Delayed or Damaged Parcels

If your tracking shows an unexpected delay or you believe your parcel may be lost, please contact us and we will assist where possible with the delivery provider.

If your products arrive damaged, please contact us as soon as possible and provide your order number, photos of the damaged products and photos of the packaging.

Please keep the damaged products and packaging until your claim has been assessed.

Returns & Refunds

Custom & Personalised Products

Our custom branded mints and other personalised products are created specifically for each customer.

Because of this, we do not accept returns, exchanges or refunds for change of mind once artwork has been approved and production has commenced. Customers are responsible for checking all artwork, logos, spelling, colours, quantities and other order details before providing final approval. If we have produced your order differently from the artwork or specifications you approved, please contact us so we can assess the issue.

Food Products

For health and safety reasons, we are unable to accept change-of-mind returns of food products, including mints.

This does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees under Australian Consumer Law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or is different from what you ordered or approved, please contact us within 7 days of receiving your order. Please provide your order number, a description of the issue and clear photographs of the products and packaging.

Once we have assessed the issue, we will work with you to provide an appropriate remedy. Depending on the circumstances, this may include a replacement, refund or other solution.

Non-Custom Products

For products that have not been customised or personalised, please contact us within 7 days of receiving your order if you would like to request a change-of-mind return. Change-of-mind returns are subject to approval and products must be unused, unopened and in their original condition and packaging. Unless the product is faulty or otherwise covered by Australian Consumer Law, customers are responsible for return postage costs. Original shipping charges are generally non-refundable for approved change-of-mind returns.

Cancellations

If you need to cancel an order, please contact us as soon as possible. For custom or personalised products, cancellations may not be possible once artwork has been approved, materials have been ordered or production has commenced. If work has already commenced on your custom order, costs already incurred may not be refundable.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian Consumer Law. Where applicable, you may be entitled to a replacement, refund or other remedy if a product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee.

Contact Us

If you have any questions about shipping, production times, returns, refunds or your order, please contact us using the contact details provided on our website. For time-sensitive or event orders, we strongly recommend contacting us before ordering to confirm current lead times.